Delete your account

This page is about 港啦 Kongla. To delete a 換片啦 Diaper Time account, see its own deletion page instead.

Delete it in the app

Open Settings and choose Delete account. You will be asked to confirm. Nothing else is required — no email, no support ticket, no waiting for us to action it.

What happens immediately

• The account is disabled at once. Nobody can sign in to it, including you.
• Every signed-in session is ended, on every device.
• Any friend links are broken, and any invitations you sent are cancelled. A linked friend simply sees the link end — they are not told you deleted your account.
• Your data stops being visible to anyone, including us in the app.
• Everything held on the phone you are using is wiped there and then, whether or not the server can be reached. If you are deleting because somebody else has access to your phone, that wipe does not wait for a network.

What happens seven days later

Your personal data is erased: your profile, your learning progress, your study sessions and streak, your device list, your support code, your subscription record, and any friend links or invitations.

After that it is gone and we cannot bring it back, including from backups.

Why seven days, and how to undo it

The gap exists for one reason: to undo a mis-tap. Almost everyone who deletes by accident discovers it the next time they open the app, which is usually within a day or two.

If that is you, email support@kongla.hk from within those seven days and we can stop the deletion. Once the seven days pass there is nothing left to restore.

The window is deliberately short rather than the month some apps use. Some people delete their account precisely because someone else has control of their phone, and for them a long recovery window is a hazard rather than a kindness.

What is kept, and why

If you had a paid subscription we keep an anonymous accounting record of the payment — the date, the plan, and a payment reference. It carries no name, no email, no support code, and nothing that can be traced back to you or to your old account. It exists so the books balance and so a returning customer is not charged twice.

Nothing else survives.

If you never made an account

If you used Kongla as a guest, there is nothing here to delete — we never had anything. Your progress lives only on your phone, and deleting the app removes it.

Signing up again later

You are welcome back at any time, but a new account starts empty: the old progress is gone, not archived. Note that you cannot sign in again with the same social login until the seven days have passed and the old account has been fully erased.

No access to the app?

If you cannot get into the app — lost phone, or you can no longer sign in with your provider — email support@kongla.hk and we will delete the account for you. We will need to establish that it is yours before we do, so tell us which social login it used.

Contact

Kongla Group Company Limited
Hong Kong SAR
support@kongla.hk

See also the Kongla Privacy Policy.